Hotel lobby was very nice. Room was clean, but very outdated and old, furnishings need replaced. The entire stay their was a "sewer" type odor, not sure if that is just the water in Key West or what, but would not stay here again. Not what was expected from a Hilton hotel. Spend a little of the super high pricing in the Key West area to refurbish the rooms.

We stayed at the Hilton Garden Inn Key West for 4 nights - 3/2-3/6/2026. The rooms are very clean, location is ok but the customer service is fantastic. The people who work at the Hilton Garden Inn are exceptional as far as being helpful and friendly. And the concierge service is great. We spoke with both Terry and Barbie at the concierge desk and it was the best service we have gotten from any of the Hiltons that we have stayed at in Key West.

There are rooms with balconies, and the hotel is located right in front of a main road, so you’ll hear traffic, roosters, and sirens throughout the day. The fitness center is spacious and offers a good variety of equipment for solid workouts. The pool area is a highlight, with a bar that stays open until 9 p.m. I’d definitely recommend the wings, and the bartenders make amazing drinks. There’s also a hot tub to enjoy. The rooms themselves aren’t bad, but I did notice small roaches in mine—I killed about four during my 40-day stay. Housekeeping tends to clean later in the evening, so I had to request that my room be serviced before 4 p.m. since they were coming so late. Management was great, especially Mimi, who was very helpful. The roosters and chickens around the property are actually entertaining—they’re a true staple of Key West.

Stayed at Hilton Garden Inn Key West / The Keys Collection and honestly… solid choice if you want comfort without the chaos. The pros: The resort itself is really nice — 3 buildings, a good-sized pool, hot tub, and a pool bar with food service (always a win). Rooms were clean, comfortable, and well-maintained. There’s a free shuttle to downtown every hour, which is clutch because Uber was running me about $25 one way and downtown parking is a nightmare ($6/hour with a 30-min minimum… $60/day adds up fast). You also get shared access with the two neighboring hotels — pools and restaurants included. From what other guests told me: this pool was the chill, low-key pool (older crowd, quieter vibes). One nearby property was more busy, and another leaned younger and louder. Nice to have options depending on your mood. Gym was solid with newer equipment. You can rent bikes or golf carts, and the hotel will even set you up for a beach day with coolers and chairs, which I thought was a great touch. Staff was fantastic — shoutout to Ryan, my pool bartender most of the week. Dude knows Key West food spots really well, and every place he recommended hit. The cons: Location-wise, it’s right at the US-1 entrance to the island and near the hospital, so there’s constant traffic and ambulances ?. And yes… the roosters ? are real. They’re protected, everywhere, and start crowing around 4:30am until about 9am. The hotel provides earplugs — which tells you everything you need to know. No free breakfast. Buffet is about $18, with cheaper options available. Grocery store is about a mile away and easy to get to. Rooms do come with a fridge and microwave, which helps. Bottom line: Great resort if you want a quieter place to stay, easy access to downtown without staying in the madness, and genuinely good service. Would absolutely stay here again. — belive me its good

This place is an absolute joke. I have stayed at better motels. Is this why I pay for Hilton honors ? The hotel is completely dilapidated and run down. As others in the reviews have pointed out , the staff does not care. When we arrived the sink was clogged. The shower had no hot water , there was a dead pigeon by the ice machine . We saw several employees notice it and just keep walking. The shelf in the shower is broken off and they used caulk to try to glue it back on. Did I mention they are charging Hilton prices ? Lastly , they have chickens running amuck of the property. They should make patrons aware BEFORE they book a trip here. We couldn't get any sleep from midnight till morning. The roosters kept crowing. They gave us these dinky ear plugs that didn't even work. If this is part of key West , again .. put that picture and warning on your site BEFORE patrons show up from out of town. Hilton , put on your site that you need earplugs to get sleep at this place , see how many bookings you get. Needless to say I will be calling Hilton to get a refund. UPDATE: After filing claim with Hilton corporate to bring all this to their attention, the management at this hotel made a pathetic attempt to claim, we never even stayed there. Instead of taking accountability and owning their problems, they decided to mitigate all responsibilities. So, where did the photos come from inside the room? What about our confirmation number from our stay? what a joke these people are. Needless to say, i reported this back to Hilton Corporate.

Great hotel and super staff. Really friendly and helpful. Got a room with a small balcony. It faced the street so it came with some street noise, but it was clean. The hotel offers a free shuttle to and from Old Town. Very convenient! There are 3 hotels in the area that all share amenities...so you can use all 3 pools, game areas, bars, etc. Breakfast is offered, but it is a bit pricey. Mimi at the front desk was a super smiling face each morning and was helpful with everything we needed.

I had an amazing experience during my stay at this hotel. Everything felt effortless from the moment I arrived, thanks to the exceptional service provided by Jorge at the front desk. He was warm, attentive, and incredibly helpful, making the check-in process smooth and welcoming. The hotel itself is fantastic. Beautiful spaces, comfortable rooms, and a relaxing atmosphere that makes you want to stay longer. But what truly elevated my visit was the way Jorge went above and beyond to ensure everything was perfect. I genuinely felt taken care of, and that level of hospitality makes all the difference. Highly recommended, and a huge thank you to Jorge for making my stay unforgettable! ?

We had such a wonderful stay! The staff truly went above and beyond to make our anniversary special — they surprised us with a bottle of champagne and a handwritten card waiting in our room. They even checked in on us later to make sure everything was perfect. The room was spotless, the A/C was nice and cold, and shower water was piping hot (just like we like it). The breakfast buffet was delicious with lots of fresh options. Everyone was so kind and thoughtful — it really made our stay memorable. We couldn’t have asked for a better experience. Thank you to the amazing front desk team for making our anniversary one to remember! ? — Mr. & Mrs. Diaz

????? Wonderful Stay at Hilton Garden Inn Key West! I had such a great experience at the Hilton Garden Inn Key West! From the moment I arrived, the front desk staff were welcoming, polite, and very helpful, making check-in smooth and pleasant. The room was spotless, comfortable, and well-maintained, and I truly appreciated the attention to detail from the excellent housekeeping team. The entire property feels fresh and well cared for. The pool area was absolutely lovely — relaxing atmosphere, great bar, and the bartender and pool staff worked so hard to make sure everyone had a good time. Their friendly attitude really made a difference! Overall, this hotel provided an extremely nice and memorable experience. I would definitely stay here again and highly recommend it to anyone visiting Key West! ??

The location and room itself where nice and I enjoyed my stay. I did have an issue with billing but the hotel staff called me and was able to fix the problem, which I really appreciate.