I went out to eat at a restaurant and when I came back my key would not open the door on the first day that I stayed here. I left two bags outside of my door to go to speak to the lobby and ask them why my key would not open the door and the guy said because your phone is next to your key. What kind of nonsense is that? So he reactivated the key. When I got back upstairs, my two bags were gone, and someone stole them. I was not gone for more than 5 or 10 minutes . I do not recommend staying at this hotel, not even one day or even a second!!! This is the worst experience in my life with any hotel! I called customer service to complain and they said the manager would reach out to me and no manager called me back and I also asked for a refund and I don’t feel safe staying here. They sent one of their workers up to check my key access issue and his eyes were red and bloodshot. I went down to my car to grab something From my car and I saw the security guard and I told him what happened And he simply said oh you can report it to customer service. Do not make the mistakes and stay at this place! I told the lady I spoke to that I want a refund when I called the customer service line and the lady said someone would reach out to me. No one reached out to me. Terrible customer service!!! Do not waste your money like I did! They also charge extra for parking which was not expected

Stayed two nights this past weekend with no complaints! We were able to check in with no problems late around 1 am when we drove down from Miami. Staff were very friendly. The property is beautiful and the room was very clean! I like that you are able to use the amenities at both the Fairfield and Blue flamingo next door. The drinks at the pool bar were delicious as well!! We did not have a problem with the roosters waking us up but they do leave earplugs in the room. Will definitely be back

Stayed here for our honeymoon and it was perfect. The staff had prepared for us some postcards and a wonderful note on the table wishing us a wonderful honeymoon before we even arrived. There is a free shuttle service that made it super easy to get to and from Old Town and Duval Street. The rooms are clean, well cooled, and had everything we needed for our stay. The breakfast was great and the pool was a life saver in the humid heat.

Neither great nor terrible, but the property is definitely showing some wear and tear. The lobby is clean, though it feels nearly empty, likely because breakfast costs an additional $18. The pool area did not have clean towels available during our stay. Overall, it was a bit disappointing, though not the worst value for the price. The hotel could benefit from some updates and refreshing. It would also be nice if breakfast were included, especially since parking comes with an additional fee as well.

Good location right off the highway ?perfect for us since we drove in .. the hotel is on the trolley tour route so you can hop on and off all day .. they do offer a shuttle to downtown “round trip” book at front desk . The rooms felt small for me and wife ..no microwave .. breakfast buffet 18$ per person..not expected but was okay .. hotel is in need of a serious refresh! The elevator on the side we were had an order I can’t describe, was not good .. the staff was okay but not rushing to get nothing done”island time ????” ocean view from my balcony was awesome and relaxing in morning w/ coffee. For the price it was okay , the grounds were nice and there’s a party place on sister property .. I’d love to see them paint clean and refresh.. we had no issues with paid parking..safe area food close by

Rooms were very clean, tv remote wasnt working but someone was sent right away to fix it. Staff at the first desk were very polite and checked in often to make sure the stay was going smoothly. Ryan the bartender at the pool was friendly and easy to talk to. The pool felt clean and warm. Little loud next to the pool but that is to be expected if you want to hsve a room near it. Lots of parking and easy access.

We had an amazing stay at the Hilton Garden Inn Key West. Even as locals, this was the perfect quick getaway. Marcelo at check in was fantastic. Super knowledgeable, welcoming, and made everything seamless from the start. The pool experience really stood out. Ryan went above and beyond, offering drinks while we were still in the water and making it feel like a true resort day without ever needing to leave our chairs. Service like this makes all the difference. Highly recommend for anyone looking for a relaxing, elevated experience in Key West.

Solid resort with fantastic service and ease of access to downtown. Stayed one night for a business trip. I read other reviews about the noise from traffic and chickens, I did not have any issues with noise except for a few loud mufflers during morning traffic. I was in room 245, pool view. Condition of the room was noticeably worn surfaces on the wood desk and nightstands. I put a towel over top bc they felt a little sticky but everything else was clean. Towels were fluffy, bed was clean. Service at check in was great with Marcelo and Danna, the welcome cocktail was much appreciated. I ate at the pool bar. My server, Tia, was great and super fun and friendly. The wings are VERY good. They do have walking paths to access the restaurants of the other hotels so you can easily find something to enjoy if you’re looking for an easier jaunt than the downtown experience. The shuttle is great but it is a plain white van so it’s a little difficult to identify among the other shuttle buses. Overall, solid stay, close to the airport for an easy departure, will gladly come back.

Hotel lobby was very nice. Room was clean, but very outdated and old, furnishings need replaced. The entire stay their was a "sewer" type odor, not sure if that is just the water in Key West or what, but would not stay here again. Not what was expected from a Hilton hotel. Spend a little of the super high pricing in the Key West area to refurbish the rooms.

We stayed at the Hilton Garden Inn Key West for 4 nights - 3/2-3/6/2026. The rooms are very clean, location is ok but the customer service is fantastic. The people who work at the Hilton Garden Inn are exceptional as far as being helpful and friendly. And the concierge service is great. We spoke with both Terry and Barbie at the concierge desk and it was the best service we have gotten from any of the Hiltons that we have stayed at in Key West.